Returns & Exchanges

At osume, we stand behind the quality of our electronics and offer a 30-day return window for items in their original packaging. We aim to ensure your setup is perfect, providing seamless exchanges or full refunds for all eligible hardware.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your device in its original box with all included cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.