Frequently Asked Questions
Everything you need to know about your osume experience.
What is the standard shipping time for osume products?
Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do osume electronics come with a warranty?
Yes, all osume devices include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging and accessories. A small restocking fee may apply to opened electronics.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our tracking portal to monitor your package in real-time.
Are osume products compatible with international voltage standards?
Most osume electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting support before using an adapter.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.